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STORE POLICY
Privacy
We respect your privacy here at PandaCare_4U. A "cookie" which is a small text file that is created on your computer when you visit our website. It keeps a few tidbits of information. However, it may not be used to by third parties to gain access information about our users. If you want, you can access your browser's settings to block these cookies.
Contact us at 011-1072 0037 if you have any questions or concerns about privacy.
Delivery
We post all orders made before 12PM, Monday - Saturday on the same day. The appointed forwarders provide a next day delivery service and makes deliveries Monday - Saturday, excluding local public holidays (Malaysia). Orders made on Friday, after 12PM will only be shipped on Saturday. If customers do not receive their order within 3-5 working days for West Malaysia and 7-15 working days for East Malaysia, please contact our customer service department at 011-1072 0037 to track your order. For further information on Shipping & Delivery, click here.
Returns
Request of Return
If you are not completely satisfied with the item purchase, you may return your purchase to us.
All return items must be returned in UNUSED, UNDAMAGED, with their original packaging. Do ensure that the product is delivered in an acceptable condition.
All unclaimed parcels are forfeited 60 days after a notification email or Whatsapp is sent. The maximum limit for PandaCare_4U to keep any return parcels / unclaimed / failed delivery is only within 30 days. After that, the order will considered sold and no refund will be made applicable for this situation.
What should I do when I received a defect item/wrong item/missing item?
For all orders with missing, defect or wrong item, you may contact us via WhatsApp at 011-1072 0037. We will advise accordingly.
Please be advice that normally we will provide an exchange for the defect item depending on the availability.
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